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Domestic Guarantee Conditions
We pride ourselves on the quality of service we deliver to our customers and all Strax products carry a fully inclusive 12-month parts and labor guarantee. This guarantee is extended by another 12 months free of charge provided that your appliance is registered with us within two weeks of installation and that it is serviced at the end of the first year. What the guarantee cannot cover is problems caused by incorrect installation or servicing, or any work carried out by non-Gas Safe Register persons.

We undertake that if within 12 months of the date of purchase, your fire or any part thereof is proved to be defective by reason of faulty workmanship or materials, we will at our discretion repair or replace the same free of any charge for labor, materials or carriage subject to condition that:
All gas appliances are installed to the latest Gas Installation regulations by a qualified Gas Safe Register Installer and connected to the correct gas type and pressure as stated on the rating plate attached to the equipment.
You have the fire serviced by a Gas Safe Register Installer within the first year (as with all gas products, every gas appliances must be serviced every year).
The appliance has not been subject to misuse, accident, or repaired or fitted by anyone other than a Gas Safe Register fitter or our own engineer.
The appliance has been used solely for domestic purposes and is on domestic premises I.e. not for commercial or trade use.
The appliance has been used solely in accordance with the instruction book.
Any in guarantee work carried out by Strax will be charged for if the fault is caused by incorrect pressure or gas, incorrect installation, operator error, neglect or abuse.

All guarantee cover is instantly and permanently cancelled if a non-Gas Safe Register qualified person carries out any installation or servicing.

Any appliance or defective part replaced shall become the Company's property Service Calls are made between 09.30 am and 04.30 pm Monday - Friday.
This guarantee is in addition to your statutory and other legal rights.
Proof of purchase will be required.

Strax Gas
Chris Astley-Stone Customer Service Manager 01572 756 956
Janice Owers Customer Service Agent 01572 756 956
Roy Cookes Service Engineer 01572 756 956
  Useful Numbers!  
TRANSCO For pressure problems and emergencies. 0800 111 999
GAS SAFE REGISTER GAS SAFE REGISTER offers a gas safety advice helpline service as part of its mission to promote gas safety in the United Kingdom. Registered installers should have their ID card handy when calling the line. Detailed technical advice and information will then be provided free of charge. 01256 372400
Calor Gas For general advice and emergencies. 08457 444 999

For parts & Service on fires
purchased pre May 2005
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